Refund / Cancellation Policy

This policy explains how cancellations and refunds are handled for services provided by MATRIX FACILITY SERVICES INDIA PRIVATE LIMITED.

Service Contracts

Facility management, housekeeping and manpower services are delivered on the basis of a signed service agreement or purchase order. The commercial terms, notice period and payment schedule are defined in that agreement.

Cancellations

A client may cancel or discontinue an ongoing service by providing written notice as per the notice period agreed in the service agreement. Any services already rendered up to the effective cancellation date will be invoiced and are payable in full.

Refunds

Where the client has made an advance payment and the corresponding services have not been rendered, the unutilised portion (after deduction of applicable mobilisation costs, if any) will be refunded within 15 business days of confirmation. Refunds are issued to the original payment source.

One-Time Services

For one-time services such as deep cleaning, cancellation requested at least 48 hours in advance is eligible for a full refund of any advance paid. Cancellations within 48 hours may incur a mobilisation charge.

How to Request

To request a cancellation or refund, please write to us at info@mfsindia.net with your reference details. Our team will confirm receipt and process the request as per this policy.

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